Rogues’ Blog: Service Improves Waiting Experience by Removing Clock

FICTIONAL SATIRE — This institution, incident and dialogue are invented. No real person or organisation is depicted.

The fictional Office of Patient Progress has improved its waiting experience by removing the clock. Management said visitors would no longer be distracted by the passage of time.

One visitor asked for an accurate update. Staff knew the current delay but had not been given a clear way to communicate it. A poster suggested remaining positive.

The team agreed what information it could reliably provide and where people could check for changes. The visitor said this helped her plan. Management is considering a clock-shaped poster celebrating the importance of information.

Autism & Me satire targets the process, not the people seeking access or staff trying to help. Resources: https://www.autismandme.ie/education-hub